CUSTOMER SERVICE

haobang is environmentally friendly

Shandong Good Bang Environmental Protection Technology Co., Ltd. always adhere to the principle of customer first, sincere to provide users with high quality, high efficiency technical support and service. To provide users with equipment selection and configuration scheme, installation and debugging, troubleshooting, system, equipment upgrade and a series of technical support and services.

"Customer demand is what we do" this is our business philosophy, we will in the whole process, provide multi-directional service, careful service, speed, efficiency, for the safe and stable operation of equipment to provide reliable guarantee.

Network of services

The company's after-sales service adhering to the reliable, fast, satisfactory service concept, carefully build a huge covering China's coastal and inland industrial developed economic city network.

Performance Pledge

Door-to-door service: After receiving the service information to determine the situation within 48 hours to arrive at the customer site for after-sales service; The company opened 24 hours service, supervision hotline, shorten the user due to equipment failure caused by the loss;

2. Service supervision: the customer service representative will provide telephone follow-up service for the maintenance and installation tasks of the previous day, investigate the maintenance, installation, after-sales service and product usage, timely feedback and follow-up treatment of the user's feedback and comments, and reply the processing results to the user. Customer service form, conduct return survey on customers from time to time, understand the service and product of each service department, collect relevant feedback information, and make corresponding adjustments;

3. Quality three guarantees: "Three guarantees" will be implemented from the day when the equipment purchased by the company arrives at the site for installation and commissioning. Damage caused by users' improper operation and use under abnormal conditions, self-disassembly and modification of parts and accessories and artificial damage, failure caused by installation and debugging of professional and technical personnel not designated by the company, damage caused by force majeure, such as earthquake, are not covered by the "Three Contracts" of the Company. All products are guaranteed for one year, so as to achieve lifetime after-sales.